Call Customer Service +353 1 8381895. We hope this section answers any questions you may have, if not, please do drop us a line or give us a call or contact us via this site in the "contact us" section Write To Us: Urbanfrog Ltd, Unit F1, Centrepoint, Rosemount Business Park, Ballycoolin, Dublin 11, Republic of Ireland.
* Shipping & Delivery
* Privacy & Security
* Returns & Replacements
* Payment, Pricing & Promotions
* Viewing Orders
* Updating Account Information
Shipping & Delivery
Ordering on-line Ordering on-line with URBANFROG is designed to be quick and easy. The whole process should take absolutely no longer than a few minutes and its 100% secure. If you have any questions before you buy, don'tt hesitate to call us on +353 1 8381895 or drop us a mail : firstname.lastname@example.org. To help ensure prompt delivery of your order we recommend using a work address where possible - if a work address cannot be used please use one where you will be present to accept and sign for your delivery. Who Ships My Order? We use An Post priority parcel delivery to ship all orders. On occasion, An Post may not use your regular postman to deliver your order as it is their courier service. Delivery times are between 9am - 5pm. Please note, as we do not deliver the orders ourselves please do not request that your parcel is left under the flower pot at your front door, or with Mrs. Butterworth the little old lady next door as we cannot ask the courier to do this and for security reasons cannot write any messages on the package. We offer Free Delivery for Ireland & Northern Ireland, Express Registered Post IRL & N.IRELAND ONLY will take between 5-7 WORKING days. In the event of an item from your order being out of stock we will contact you by email and let you know. W Registered Post U.K & EUROPE €7.50, we endeavour to ship your order to you within 9 working days. Please note, orders outside the Rep Of Ireland are handed over to the relevant postal service for each country and therefore we cannot control any delay experienced as a result. In the event of an item from your order being out of stock we will contact you by email and let you know. Registered Post USA & REST OF WORLD €11.00. We endeavour to ship your order to you within 12 working days. Please note, orders outside the Rep Of Ireland are handed over to the relevant postal service for each country and therefore we cannot control any delay experienced as a result. In the event of an item from your order being out of stock we will contact you by email and let you know.
How Do I Know When My Order Has Been Shipped? Once we have shipped your order you will receive an automated email to the email address you provided on your registration form. You should expect to receive your order within 2-3 working days of this (Republic of Ireland Only). If you do not receive your order within this timeframe please contact us directly so that we can track your order for you. What happens if I am not there to sign for my order? All orders must be signed for by the recipient. In the event that you are not present to accept delivery an attempted delivery docket will be left (please check through any junk mail you may receive). Your order will be brought to your local sorting office and held for collection for 7 days. If it is not collected within this time period it will be returned to us (please note that this may take a number of weeks to come back) and you will be notified by email. Please note you will be liable for return shipping costs where we have to resend or redirect a parcel to you.
Privacy & Security
Returns & Replacements
In the event of a return please read the Returns Policy below before you ship your garment - failure to adhere to the correct returns procedure will cause delay. Returning an unwanted item Each customer is entitled to a 7 day grace period to return an unworn/unopened item for a full no questions refund. We will refund your card once we have received and processed the item. We will only refund delivery/postage costs if the return is a result of our error. * We cannot refund an item if it is returned after the 7 day grace period. Unwashed or unworn merchandise may be exchanged for a different size / style / store credit if received within a further 14 days after the 7 day grace period has passed (total returns time of 21 days). If an item returned is found to be ineligible for return/refund/exchange for reasons stated within these terms, the customer will be responsible for the shipping costs we incur to send the item back. Can I return a Sale, Clearance or End Of Line item Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the garment as the item has been reduced in price to clear. How to send your item back Returns should be folded and packaged in a manner that protects the item. Please take care to return the garment to us in the same manner that you would return an item to a high street store. Please understand that the item you return must be eligible for resale and begs the question "Would I buy it if I saw it in a store in the condition I am returning it?". We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. We cannot accept returns that smell strongly of (cigarette) smoke, body odour, aftershave/cologne, perfume, cooking/food or stained with make up. We will not accept returns or exchanges for any item that has been washed in any way, dryed in a dryer, or damaged in any way. Please keep your invoice if you would like to exchange an item. If you require a refund or exchange for any reason you must return the item in all it's packaging, along with your original purchase invoice (keep a copy for yourself) and a brief note explaining who you are and why you are returning the item and it will be dealt with as soon as possible. It is best to keep your purchase invoice apart from your return item to avoid any ink transference from invoice onto garment in cases where the package may get wet which would render your return ineligible. What are the return shipping costs? Shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer. Return Postage Costs Important: We cannot accept personal cheques, franked or any prepaid self addressed envelopes as payment for return shipping costs. Please do not send this method of payment as it will cause a delay in dealing with your order. The following are the payment options for your return shipping costs; Option 1 - Ireland & N.Ireland €5.00 U.k & Europe €10.50 U.S.A & Rest Of World Registered Post €15.50 How long will it take to process my return? Returns / exchanges can take up to two weeks to process though we will always endeavour to see to them in the shortest possible time. If you wish to exchange a shirt for a bigger/smaller size please contact us using the contact form in "contact us" section of this site
Ordering on-line with Urbanfrog is designed to be quick and easy. The whole process should take absolutely no longer than a few minutes. It is also 100% secure. If you have any questions before you buy, do not hesitate to call us on +353 01 8381895.
Payment, Pricing & Promotions
We use Realex Systems to process our online and telephone orders. Realex are one of the internets most secure payment service providers and we are regularly checked and updated with the best fraud prevention software available to give our customers full peace of mind when shopping on Urbanfrog.ie. Customers personal details are never shared with any third parties. Only the email addresses for those who have subscribed to our newsletters are kept on file and we do not keep credit card details. Once your credit card has been processed your card details are deleted immediately. * FaceBook Promotional Coupons : From time to time we like to reward our Facebook friends and offer discount coupons which we advertise on our Facebook page only. These coupons will allow the bearer to off set percentage off the retail website price of their order. * FaceBook Coupon Codes cannot be redeemed for cash * FaceBook Coupon Codes are for use with online orders on Urbanfrog.ie only * FaceBook Coupon Codes will have a set expiry date which will be advised with release of coupon * FaceBook Coupon Codes are fully automated and will work if entered correctly, Urbanfrog cannot apply coupon after a sale has been completed - In the event that you cannot get your code to work please do not complete your order and contact us for assistance.