SHIPPING

Anywhere in Ireland...Spend over €40 Shipping is always on us!  (under €40 spend €2 shipping applies) 

Everywhere Else Delivery Costs do apply, But Spend over €100 and You too get Free Shipping!

 

Ordering On-Line

Ordering on-line with URBANFROG couldn't be quicker or  easier. The whole process will only take a few minutes, and is 100% secure. If you have any questions before you buy, do not hesitate to call us on +353 1 8381895

To help ensure prompt delivery of your order we recommend using a work address where possible - if a work address cannot be used please use one where you will be present to accept and sign for your delivery.

 

Who Ships My Order?

We use An Post to ship all orders. On occasion, An Post may not use your regular postman to deliver your order as it is their courier service. Delivery times are between 9am - 5pm. Please note, as we do not deliver the orders ourselves please do not request that your parcel is left under the flower pot at your front door, or with Mrs. Butterworth the little old lady next door as we cannot ask the courier to do this, and for security reasons cannot write any messages on the package. Thank you.

 

 Shipping in Ireland...

An Post IRL & N.IRELAND ONLY 5-7 WORKING days

We endeavour to ship your order to you within 5 working days. In the event of an item from your order being out of stock we will contact you by email and let you know.

 

U.K & Europe

Registered Express Post U.K & EUROPE €8.00  FREE DELIVERY FOR ORDER OVER €100 
We endeavour to ship your order to you within 5 working days. Please note, orders outside the Rep Of Ireland are handed over to the relevant postal service for each country and therefore we cannot control any delay experienced as a result. In the event of an item from your order being out of stock we will contact you by email and let you know.

 

Rest of the World

Registered Express Post USA & REST OF WORLD €12.50  FREE DELIVERY FOR ORDER OVER €100 
We endeavour to ship your order to you within 12 working days. Please note, orders outside the Rep Of Ireland are handed over to the relevant postal service and customs for each country and therefore we cannot control any delay experienced as a result. In the event of an item from your order being out of stock we will contact you by email and let you know.

 

How Do I Know When My Order Has Been Shipped?

Once we have shipped your order you will receive an automated email to the email address you provided on your registration form. You should expect to receive your order within 2-3 working days of this (Republic of Ireland Only). If you do not receive your order within this timeframe please contact us directly so that we can track your order for you.

 

What happens if I am not there to sign for my order?

All orders must be signed for by the recipient. In the event that you are not present to accept delivery an attempted delivery docket will be left (please check through any junk mail you may receive). Your order will be brought to your local sorting office and held for collection for 7 days. If it is not collected within this time period it will be returned to us (please note that this may take a number of weeks to come back) and you will be notified by email. Please note you will be liable for return shipping costs where we have to resend or redirect a parcel to you.